Severity Escalation

Symptoms can automatically escalate in severity based on time or conditions.

Escalation Triggers

Time-Based

Severity increases if unresolved:

• Warning after 30 minutes → Critical
• Critical after 2 hours → Emergency

Condition-Based

Severity changes with metrics:

• Speed 10 over → Warning
• Speed 20 over → Critical
• Speed 30 over → Emergency

Frequency-Based

Repeated occurrences increase severity:

• First occurrence → Info
• Third in an hour → Warning
• Fifth in an hour → Critical

Escalation Rules

Escalation behavior is configurable:

• Time thresholds per severity level
• Condition thresholds for transitions
• Maximum severity cap
• Reset behavior on acknowledgment

De-escalation

Symptoms can also de-escalate:

• Condition improves (speed reduces)
• Time without worsening
• Manual operator override

Escalation Notifications

Each escalation can trigger:

• Additional notifications
• Different recipient lists
• Elevated channels (phone vs email)