Operator Actions

Standard workflows for responding to symptoms.

Action Types

Acknowledge

Indicate awareness of symptom:

• Stops escalation timer
• Records who acknowledged
• Updates symptom state

Assign

Designate responsible operator:

• Clear accountability
• Appears in assignee’s worklist
• Can reassign if needed

Investigate

Research the symptom:

• Review telemetry data
• Check asset history
• Identify root cause

Respond

Take corrective action:

• Contact driver/operator
• Dispatch service
• Remote command
• Document action

Resolve

Close the symptom:

• Mark as resolved
• Record resolution type
• Add resolution notes

Action Logging

All actions are logged:

• Who performed action
• When action taken
• What was done
• Related notes

Standard Operating Procedures

Link symptoms to SOPs:

• Symptom type → SOP mapping
• Guided response steps
• Required documentation
• Escalation triggers

Bulk Actions

Handle multiple symptoms:

• Bulk acknowledge
• Bulk assign
• Bulk resolve (with care)