Workflow Integration

The Symptoms Engine integrates with operational workflows through multiple channels.

Integration Points

Control Tower

• Real-time symptom display
• Worklist management
• Operator actions

Notifications

• Push to external systems
• Email and SMS alerts
• Mobile app notifications

Webhooks

• HTTP callbacks on state changes
• Configurable payloads
• Retry on failure

Event Streaming

• Kafka/Pulsar topics
• Real-time symptom events
• Consumer flexibility

Workflow Patterns

Automated Response

Symptoms trigger automatic actions:

• Create service ticket
• Send driver alert
• Notify customer

Human-in-the-Loop

Symptoms queue for operator review:

• Worklist prioritization
• Investigation workflow
• Resolution recording

Hybrid

Automation with human oversight:

• Auto-acknowledge low severity
• Escalate to human on critical
• Audit all responses

Custom Workflows

Integrate with existing systems:

• Ticketing systems
• Dispatch software
• Customer portals
• Business intelligence