Notifications

The notification system delivers alerts through multiple channels based on symptom severity and user preferences.

Channels

In-App

• Control Tower alerts
• Badge counts
• Toast notifications

Email

• Immediate for critical
• Digest for lower severity
• HTML and plain text

SMS

• Critical alerts only
• Short message format
• Delivery confirmation

Push Notifications

• Mobile app integration
• Rich notifications with actions
• Silent updates for low priority

Webhooks

• HTTP callbacks
• Custom payload format
• Retry with backoff

Routing Rules

Notifications are routed based on:

• Symptom severity
• Asset ownership
• User preferences
• Time of day

Escalation

Unacknowledged symptoms escalate:

• Initial notification to primary
• Escalation to supervisor after timeout
• Continue up chain as configured

Delivery Guarantees

• At-least-once delivery
• Duplicate prevention
• Delivery tracking and reporting