Prioritization

How symptoms are ordered and surfaced for operator attention.

Priority Factors

Symptoms are prioritized based on:

• Severity - Critical before warning before info
• Age - Older unresolved symptoms escalate
• Asset importance - VIP assets prioritized
• Symptom type - Safety over operational

Priority Score

Each symptom receives a calculated priority score:

• Higher score = higher priority
• Score updates as conditions change
• Visible in worklists

Automatic Prioritization

The platform automatically:

• Sorts worklists by priority
• Highlights urgent items
• Surfaces escalating symptoms
• Groups related symptoms

Manual Override

Operators can:

• Pin important symptoms
• Defer non-urgent items
• Escalate manually
• Set priority holds

Prioritization Rules

Configure prioritization for your operations:

• Weight factors
• Custom scoring rules
• Business hour adjustments
• Holiday schedules

Best Practices

• Work highest priority first
• Don’t skip without reason
• Document deferrals
• Review deferred items regularly