Lifecycle

Symptoms follow a defined lifecycle from detection through resolution.

Lifecycle Stages

Detection → Notification → Acknowledgment → Resolution → Closure

Detection

The platform identifies a condition:

• Rule conditions are met
• Symptom instance created
• Initial severity assigned
• Subject (asset) linked

Notification

Stakeholders are informed:

• Push notifications sent
• Dashboard updated
• Worklist populated
• Escalation timers started

Acknowledgment

Operator indicates awareness:

• State changes to acknowledged
• Accountability assigned
• Notification escalation paused

Investigation

Operator investigates:

• Reviews symptom details
• Examines related data
• Determines root cause
• Plans response

Resolution

Condition is addressed:

• Problem fixed
• Or condition clears naturally
• Resolution action recorded
• State changes to resolved

Closure

Record finalized:

• Full audit trail preserved
• Metrics updated
• Learning captured
• Historical record complete